Welcome to Bali Transport and Logistics Ltd. By accessing our website, requesting a quote, or booking our services, you agree to follow these Terms and Conditions. Please read them carefully before using our website or arranging any service with us.

These Terms and Conditions are governed by the laws of England and Wales and are intended to operate in line with applicable UK consumer protection and data protection laws.

Services

Bali Transport and Logistics Ltd provides removals, transportation, moving, delivery, and logistics services across the United Kingdom. All services are subject to availability, scheduling, access conditions, operational requirements, and confirmation from our team.

Quotes & Pricing

All quotes provided through our website, phone, email, WhatsApp, or other communication channels are estimates based on the information supplied by the customer at the time of enquiry.

Final pricing may vary depending on:

• Distance and travel requirements
• Volume, quantity, or weight of items
• Access conditions at collection and delivery locations
• Number of movers or vehicles required
• Special handling requirements for large, heavy, fragile, or valuable items
• Changes requested after booking confirmation
• Waiting time, delays, parking restrictions, or access limitations
• Unexpected operational requirements

Any additional charges will be explained where reasonably possible before completion of the service.

Bookings

Bookings are considered confirmed only after acceptance and confirmation by Bali Transport and Logistics Ltd. We reserve the right to refuse, reschedule, or cancel bookings where necessary due to safety, legal, operational, availability, or access-related reasons.

Customers are responsible for providing accurate and complete information about their moving, transportation, or logistics requirements.

Customer Responsibilities

Customers are responsible for:

• Ensuring items are ready for collection before our team arrives
• Providing safe, lawful, and reasonable access to collection and delivery locations
• Informing us in advance about fragile, oversized, heavy, valuable, restricted, or difficult-to-move items
• Ensuring all information provided is accurate and complete
• Arranging any required parking permissions, building access, lift access, or access approvals
• Ensuring pathways, entrances, and loading areas are safe and accessible

Bali Transport and Logistics Ltd reserves the right to refuse transportation of dangerous, illegal, hazardous, perishable, or prohibited goods.

Cancellations & Rescheduling

Customers should provide reasonable notice for cancellation or rescheduling requests. Cancellation charges or additional fees may apply where staff, vehicles, time slots, or operational resources have already been allocated for the service.

Delays & Service Interruptions

We aim to complete all services within agreed or estimated timeframes. However, delays may occur due to traffic, weather, road restrictions, vehicle issues, access limitations, customer delays, government restrictions, or other circumstances beyond our reasonable control.

Bali Transport and Logistics Ltd will not be responsible for unavoidable delays, indirect losses, or events outside our reasonable control.

Damage & Liability

We take reasonable care to handle belongings professionally and safely during moving and transportation services.

Customers should inspect their belongings after service completion and report any concerns regarding damage, loss, or missing items as soon as reasonably possible.

Our liability is limited to the extent permitted under applicable UK law and subject to the terms of any agreed service arrangement, insurance coverage, or written agreement.

We are not responsible for:

• Items prepared or handled by the customer before collection
• Pre-existing damage, weakness, or wear and tear
• Mechanical or electrical faults in transported items
• Damage caused by inaccurate information provided by the customer
• Delays caused by circumstances outside our reasonable control
• Losses not directly related to the service provided

Items We Cannot Transport

For safety, legal, and operational reasons, we may refuse to transport certain items. These may include:

• Hazardous or flammable materials
• Illegal substances or prohibited goods
• Explosives, weapons, or dangerous chemicals
• Perishable goods or items likely to leak, spill, or cause damage
• Live animals or plants where unsuitable for transport
• Any item that may create a safety risk for our team, vehicles, or other belongings

Customer Property & Access

Customers must ensure that collection and delivery locations are suitable for the requested service. This includes ensuring there is enough space for safe loading and unloading, clear access routes, and any necessary permissions from landlords, building managers, or local authorities.

If access is restricted, unsafe, or unavailable, additional charges may apply, or the service may need to be rescheduled.

Website Usage

All content on this website, including text, branding, graphics, images, layouts, logos, and design elements, belongs to Bali Transport and Logistics Ltd unless otherwise stated.

Website content may not be copied, reproduced, distributed, modified, or used without prior written permission.

External Links

Our website may contain links to third-party websites for informational purposes. Bali Transport and Logistics Ltd is not responsible for the content, availability, security, privacy policies, or practices of external websites.

Privacy & Data Protection

Personal information provided through our website or services is handled in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Changes to Terms

Bali Transport and Logistics Ltd reserves the right to update, amend, or modify these Terms and Conditions at any time without prior notice.

Continued use of our website or services after updates are published means you accept the revised Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes relating to our website or services shall be subject to the courts of England and Wales, unless otherwise required by applicable UK law.

Contact Us

If you have any questions about these Terms and Conditions, please visit our Contact Us page.