At Bali Transport and Logistics Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, contact our team, request a quote, or use our removals and transportation services.

This Privacy Policy is prepared in line with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect personal information that you voluntarily provide when using our website, submitting a quote request, making a service enquiry, booking a move, or communicating with our team. This may include:

• Full name
• Email address
• Phone number
• Pickup and delivery locations
• Moving or transportation requirements
• Preferred moving dates and service details
• Billing or payment-related information, where required
• Any additional information you choose to provide

How We Use Your Information

We use the information we collect to provide and improve our services. Your information may be used to:

• Respond to enquiries and quote requests
• Arrange removals, moving, transportation, and logistics services
• Communicate updates about your booking or service
• Provide customer support before, during, and after your move
• Process invoices, payments, and customer records where applicable
• Improve our website, services, and customer experience
• Maintain website security and prevent fraud or misuse
• Comply with legal, tax, accounting, or regulatory obligations

Lawful Basis for Processing

We only process your personal information when we have a lawful reason to do so. This may include processing information to respond to your enquiry, provide a requested service, manage a booking, meet legal obligations, or support our legitimate business interests such as improving our services and maintaining website security.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality, understand website traffic, and enhance user experience. Cookies help us understand how visitors use our website so we can improve our online services.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Data Protection and Security

We take appropriate technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online platform or internet transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We only keep personal information for as long as necessary to provide our services, respond to enquiries, maintain business records, resolve disputes, comply with legal obligations, or support legitimate business purposes.

Third-Party Services

We may use trusted third-party service providers to support website functionality, analytics, communication, payment processing, booking management, or service delivery. These providers only receive access to information where necessary and are expected to handle personal information responsibly and securely.

Information Sharing

Bali Transport and Logistics Ltd does not sell, trade, or rent your personal information to third parties. Your information may only be shared where necessary to provide requested services, manage business operations, protect our legal rights, or comply with legal obligations.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of how your information is processed
• Object to certain types of processing
• Request transfer of your personal information where applicable
• Withdraw consent where we rely on consent to process your information

If you would like to make a request regarding your personal data, please visit our Contact Us page.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Complaints

If you are concerned about how your personal information is handled, please contact us first so we can try to resolve the issue. You also have the right to raise a complaint with the UK Information Commissioner’s Office if you believe your data protection rights have not been respected.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality. Updated versions will be published on this page.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please visit our Contact Us page.